No surveys. No assumptions. Just real insights.
12,842
Interactions
87.6%
QA Score
4.32/5
Pred. CSAT
87.6%
QA Score
Monitor your process capability score against targets in real-time
Visualize distribution of QA scores and interaction durations
Identify the 20% of issues driving 80% of CX problems
Uncover relationships between variables — e.g. hold time vs CSAT
Every metric tracked. Every improvement measured. Every outcome delivered.
40–60%
Reduction in QA Effort
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3×
Faster Issue Identification
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↑ CSAT
Improved Customer Satisfaction
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100%
Interaction Coverage
i_Nova is architected for the most data-sensitive industries. Your data never trains our models and stays in your controlled environment.
🔒
SOC 2 Type II ready
Structured for SOC 2 Type II audit readiness with comprehensive security controls and change management protocols.
🛡️
GDPR Compliant
Full GDPR alignment with PII redaction, data residency controls and right-to-erasure workflows built in from the ground up.
🔑
Zero model training on your data
i_Nova never uses your customer interactions to train or fine-tune AI models. Your data is yours, period.
Book a personalised demo with our team. We'll show you exactly how i_Nova would work across your specific data sources and CX challenges.
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