AI-Augmented CX & BPO Services.
We operate high-security, state-of-the-art facilities designed for enterprise-level redundancy and scale:
Siliguri Hub
- 300+ Seats Capacity
- Premier Regional Command Center
Sikkim Center
- 250+ Seats Capacity
- Specialized Operations Excellence
Global Continuity
- London & Bengaluru Operations
- Seamless Cross-Border Integration
CX & BPO Service Framework
Across Industries: Travel · Logistics · Utilities · Retail · Banking
We manage the end-to-end Customer Experience Lifecycle across industries like Travel, Retail, Banking, and Utilities.
Phase
Core BPO Services
AI-Augmentation
Sales & Acquisition
Lead Gen, Outbound Sales, and CRM Capture.
AI-driven lead scoring and automated CRM entry.
Service & Support
24/7 Multilingual Support (Voice/
Chat/Email) and Tech Support.
Sentiment analysis and real-time agent assist tools.
Retention & Loyalty
Win-back campaigns, rewards fulfillment, and personalized offers.
Predictive churn modeling and hyper-personalized loyalty rewards.
Back Office & F&A
Finance Ops (P2P, O2C), Data Annotation, and Payroll.
Automated document verification and AI-led fraud screening.
The Customer Experience Lifecycle :
Customer Support & Care
- Inbound Voice / Chat / Email
- Tech Support (L1/L2)
- Complaints & Escalations
- Social Support
- Self-Service /Chat Bots
- 24/7 Multilingual
Sales
- Lead Gen
- Outbound Sales
- Cart Recovery
- Upsell / Cross-sell
- Loyalty Programs
- CRM Capture
After-Sales
- Order Tracking
- Returns & Refunds
- Warranty Claims
- Subscriptions Mgmt
- Field Service
Back Office
- Finance Ops (P2P. O2C, R2R)
- Data Processing
- Workforce Analytics
- Procurement Ops
- Data Annotation
- Compliance & Audit Support
Travel Industry
Customer Journey & BPO Services Map
Inspire
- SEO
- Social Media Mgmt
- Reviews
- Influencer Support
Search
- Inbound Reservations
- Fare & Tariff Support
- GDS / OTA Helpdesk
- Booking OPs
Pre-Trip
- Visa Assistance
- Ancillary Upsell (Seats/Meals)
- Travel Insurance Support
- Itinerary Changes
Experience
- Disruption Support
- Baggage Handling
- Live Chat / Voice
- Check-in Support
Post-Trip
- Claims & Refunds
- Loyalty Points
- Feedback Capture
- Dispute Resolution
Loyalty
- Win-Back Campaigns
- Rewards Fulfillment
- Personalized Offers
- Program Analytics
Airline BPO
- Crew Ops
- Revenue Accounting
- Airport Docs
- Cargo Tracking
Hotel / OTA Ops
- Content Management
- GDS Loading
- Reservations Ops
- Chargebacks
F&A
- Vendor & Supplier Payments
- Billing, Invoicing & Revenue Reconciliation
- Expense & Claims Processing
The IntellifyAi Tech Stack
Proprietary tools that empower our global workforce.
i_Nova (Intelligent Document Processing):
Turning unstructured data into clarity and decisions.
Agentic AI Copilots:
Real-time assistants that help our human agents solve complex issues on the first call.
Omnichannel Sync:
A unified "brain" across WhatsApp, Email, Voice, and Web for a fluid customer experience.
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