Multimodal AI Platform
Meet
i_Nova ingests your documents, calls, videos and emails, then transforms them into actionable CX intelligence, compliance alerts and automated workflows. Your data finally speaks.
One platform.
All your signals.
Most organisations are data-rich but insight-poor. Customer interactions happen across dozens of touchpoints — calls, emails, PDFs, video sessions — yet the intelligence buried in them remains locked away. i_Nova changes that.
Our multimodal AI engine processes every format, reasons across all of them simultaneously, and surfaces the insights, risks and opportunities that move your CX and compliance metrics.
Built for the full spectrum
of customer intelligence
Multimodal Ingestion
Process documents, call recordings, video sessions, email threads and chat logs — in any format, at any volume. i_Nova reads, hears and sees what your team can't.
CX Intelligence Dashboard
Live dashboards surface sentiment trends, CSAT drivers, agent performance, escalation patterns and resolution quality. Go from data to decision in seconds.
Compliance Breach Detection
Automatically flag regulatory breaches, policy violations and conduct risks across all customer interactions — before they become incidents. Real-time alerts, full audit trail.
Conversational Data Interface
Ask i_Nova anything about your customer data in natural language. No SQL. No data warehouse training. Unlock intelligence trapped deep in your systems with a simple question.
Workflow Automation
Design intelligent workflows with a drag-and-drop builder. Route cases, trigger actions, send alerts and integrate with your CRM, ticketing and communications stack — no code required.
Deep System Integration
Connect to Salesforce, Zendesk, Dynamics, ServiceNow, telephony platforms and your own data stores via REST API and pre-built connectors. i_Nova fits into your existing stack, not the other way around.
How i_Nova works
From raw signal to sharp action
1. Connect your data sources
Upload or connect live streams of documents, recordings, emails and video. i_nova handles transcription, OCR, metadata extraction and cross-modal linking automatically
2. AI reasons across all modalities
i_nova's multimodal engine correlates spoken sentiment, written intent, document context and visual cues simultaneously — surfacing insights no single-channel tool can see
3. Chat with your data
Ask natural language questions against your entire customer data estate. i_nova retrieves, synthesises and presents answers grounded in your actual interactions — with full source attribution.
4. Automate the response
Turn insights into workflows. Drag-and-drop automation routes flagged cases, triggers coaching prompts, notifies compliance teams and updates your CRM — all without a single line of code.
Your CX command centre
Results that move the needle
40%
3×
85%
+1.8
Designed for industries where CX is everything
Conduct & Compliance Monitoring
Automatically screen 100% of advisor-client call recordings and email communications for FCA/regulatory conduct obligations. Flag vulnerable customer interactions, mis-selling risk and disclosure gaps before they escalate.
Agent Quality & Performance
Replace manual QA sampling with AI-powered full coverage. Score every interaction, identify coaching needs, track KPIs in real time and automate escalation routing — at scale across your Siliguri and remote teams.
Claims & Case Intelligence
Ingest claim documents, customer correspondence and call recordings together. Surface inconsistencies, flag potential fraud indicators and ensure regulatory correspondence obligations are met — automatically.
Voice of Customer at Scale
Mine every customer touchpoint — returns emails, chat transcripts, call centre interactions and reviews — to identify friction points, product issues and churn predictors before they show up in your NPS score.
Enterprise-grade. Privacy by
i_Nova is architected for the most data-sensitive industries. Your data never trains our models and stays in your controlled environment.
🔒
SOC 2 Type II ready
Structured for SOC 2 Type II audit readiness with comprehensive security controls and change management protocols.
🛡️
GDPR Compliant
Full GDPR alignment with PII redaction, data residency controls and right-to-erasure workflows built in from the ground up.
🔑
Zero model training on your data
i_Nova never uses your customer interactions to train or fine-tune AI models. Your data is yours, period.
☁️
Azure-native deployment
Deploy within your own Azure tenant for maximum data sovereignty, or use our managed cloud with region-locked storage.
Ready to unlock the
in your customer data?
Book a personalised demo with our team. We'll show you exactly how i_Nova would work across your specific data sources and CX challenges.
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