AI-Driven CX
Quality
Business Impact

Omnichannel Conversation
Intelligence Platform

Turn Every Customer Interaction into Measurable Business Outcomes

The Shift

From Sampling → Upto 100% Conversation Intelligence

Voice

Email

Chat

Instantly Understand:

AWARENESS
& DISCOVERY

SALES &
ACQUISITION

ONBOARDING
& ACTIVATION

SERVICE &
SUPPORT

RETENTION
& UPSELL

No surveys. No assumptions. Just real insights.

Business impact

Results that move the needle

40%

Reduction in compliance breach incidents within 90 days

Faster root-cause identification on CX issues

85%

Of manual QA work automated by i_Nova's AI review

+1.8

Average CSAT point improvement over 6-month deployments

Security & Trust

Enterprise-grade. Privacy by design.

i_Nova is architected for the most data-sensitive industries. Your data never trains our models and stays in your controlled environment.

🔒

SOC 2 Type II ready

Structured for SOC 2 Type II audit readiness with comprehensive security controls and change management protocols.

🛡️

GDPR Compliant

Full GDPR alignment with PII redaction, data residency controls and right-to-erasure workflows built in from the ground up.

🔑

Zero model training on your data

i_Nova never uses your customer interactions to train or fine-tune AI models. Your data is yours, period.

☁️

Azure-native deployment

Deploy within your own Azure tenant for maximum data sovereignty, or use our managed cloud with region-locked storage.